Originally Posted by
M_C
Was going to order some seeds from you guys...
Seed cost - £23.91
Discount code saving - £3.59
Total cost - £20.32
So far, a happy chappy
Next page... shipping £9.99 - pretty much 50% of the basket cost
Basket dumped
...did I miss something or is it really a tenner for P&P?
Hi Guys,
George here from The Vault (Owner)
I too hate what we have to charge for this but believe me its forced upon us. We relocated our HQ to Spain some time ago as have most of the larger seed companies because its much easier for seed companies there. Unfortunately for our UK customers that means we have to charge international shipping fee's and now following Brexit there are other taxes on top of this as well that we absorb for you (other companies would leave the import tax for you to deal with etc.)
However, we do include guaranteed shipping so should there be an issue we will replace the order for free.
BUT, I always listen to customers so I will at least ensure this is better explained in the cart and I am already in discussions with some new shipping partners (since Brexit, the options are limited) and logistics in an effort to bring these costs down. We charge what we are charged for shipping and yes as a company we decided to send using more expensive options for speed and security but I will not compromise on that.
George
THCTALK15 for 15% discount
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