What would cause this

[Bigdaddy 101]

18 days and still no word... unacceptable in my book.
Hey BigD just had a thought (ahoh) maybe you could reach out to HLG themselves and ask what could cause it. Maybe
if they know one of there licensed dealers were doing this maybe they get involved. Just a thought. No harm, no foul.

Mate I'm gutted really iv even messaged then on fb this lunchtime and you can see they have seen it about 15mins after I sent but still no response

Does anyone thinks I'm being over the top ?



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[Bigdaddy 101]

So today after still no contact i decided to ring them to find out what's what

To be told that thay have been really busy an was in the process of getting the light fixed an were really sorry for the delays an hoping that it will be returned in the week

Like iv said im not fussed with how long it takes its the not knowing that got to me

So now that I know whats going on I can chill not happy that I had to follow up again but at last I know what's going on


Then to get a message alittle while ago saying that thay have sent me a new unit as the other are discontinued an apologies for the delays



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[MrC]

So today after still no contact i decided to ring them to find out what's what

To be told that thay have been really busy an was in the process of getting the light fixed an were really sorry for the delays an hoping that it will be returned in the week

Like iv said im not fussed with how long it takes its the not knowing that got to me

So now that I know whats going on I can chill not happy that I had to follow up again but at last I know what's going on


Then to get a message alittle while ago saying that thay have sent me a new unit as the other are discontinued an apologies for the delays



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Seems they have a rather lax customer service approach. Hope I never have to send anything back. I hate sloppy service after your moneys left ya hand

[Bigdaddy 101]

Seems they have a rather lax customer service approach. Hope I never have to send anything back. I hate sloppy service after your moneys left ya hand

Yeah mate maybe if I rang them earlier things could have gone quicker but I thought they would have been on top of that sort of thing

thay did say if I have any problems to ring next time as that would be the quickest way to sort things

Hopefully it will be here tomorrow or Thursday so im quite pleased with that

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[Bigdaddy 101]

Light was delivered today just over 24 hours from speaking to them to having to it

An they have even upgraded the light not sure what model but now I've got an adjustable dimmer so fair play to them for that




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[MrC]

At least it came good in the end mate

[Bigdaddy 101]

At least it came good in the end mate

Yeah mate just remember if anything happens with yours to ring ASAP

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[Blue61]

Glad ya got that sorted. I didn't see any red, did your other one have any?

[Bigdaddy 101]

Glad ya got that sorted. I didn't see any red, did your other one have any?

Yeah me too buddy no this was the first 1 I bought witch was just the standard pro I think lol so many models im alittle lost to be honest I think this is the lite type not sure what's the difference

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