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Thread: How long after placing a order do you usually receive it.

  1. #1

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    Default How long after placing a order do you usually receive it.

    How long after placing a order have members usually received it?

    I placed a order on Friday and it’s still not been sent out?

    It’s showing as “processing”. I thought it was a shop not a warehouse?

    Website said despatched that day if order placed before 3.30pm

    I wouldn’t normally be bothered but someone has to be home to sign for the package. So I’ve been waiting around all today and Saturday.

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  3. Default

    Hey J81, I've always received mine in 2-3 days depending on when I placed the order, but I don't think that counts Saturday or Sunday, so could be they processed it today, or will dispatch tomorrow

    Either way, any worries, just send them over a message, they have fantastic customer service

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  5. #3

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    I've dropped Ali Bongo a PM for you mate

    But, as Ice says, they are really good to their customers
    It's Not What You Know, It's What You Can Prove

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  7. #4

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    If you ordered on Friday they probably didn't start it till the Monday mate. I ordered yesterday and they called me about a product swap a few hours later. They are on the ball and sure u will get what u ordered soon enough. If not get in touch and I'm sure they will have a reason.

    Sent from my SM-G981B using Tapatalk

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  9. #5

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    Quote Originally Posted by J81 View Post
    How long after placing a order have members usually received it?

    I placed a order on Friday and it’s still not been sent out?

    It’s showing as “processing”. I thought it was a shop not a warehouse?

    Website said despatched that day if order placed before 3.30pm

    I wouldn’t normally be bothered but someone has to be home to sign for the package. So I’ve been waiting around all today and Saturday.
    Hey J81, hope you're well!

    Apologies you had sent us some messages over the weekend but Ali Bongo is manned by a skeleton crew on the weekends to keep the physical store running, thus I couldn't reply to your message until now.

    I've send you a private message as without an order number or email address I can't really give you any definitive answers although I will say that receiving a package on a Saturday or Sunday is very unlikely unless you selected Saturday Special Delivery.

    Our courier delivery option is next working day, Saturdays and Sundays not being working days. Royal Mail 1st Class isn't a guaranteed next day service, although it is quite rare to take longer than a day.

    Either way, we'll get it sorted, just let us know your order number through private messages For the quickest response if you're ever in doubt please call us, we don't bite and you'd get an immediate response

    Headshop & Everything Smoking - www.alibongo.co.uk
    Seedbank & CBD www.alibongocannabisseeds.co.uk

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  11. #6

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    Quote Originally Posted by J81 View Post
    It’s showing as “processing”. I thought it was a shop not a warehouse?
    Just a sidenote too - We are indeed a small business shop and don't operate out of a warehouse

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  13. #7

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    Being dispatched today.

    I wouldn’t normally be bothered, it’s just with it needing a signature.

    Thanks for the replies.

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  15. #8

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    Good to hear it's sorted

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  17. #9

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    Seriously, how can you not love these guys?

    I got a neighbor that is setting up her tent right now. When she needs beans, she gets exactly ONE recommendation.

    Cheers,
    B


    "The footsteps of the farmer is the best fertilizer."

    Welcome to The Barnyard

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