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Thread: Top led factory store

  1. #1

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    Default Top led factory store

    I have bought a light from them and yodel have said it was delivered but I have not received it I'm having a really hard time with there customer service both company's seems there both paring me off on to each other

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  3. #2

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    Quote Originally Posted by Bogsmokefarm View Post
    I have bought a light from them and yodel have said it was delivered but I have not received it I'm having a really hard time with there customer service both company's seems there both paring me off on to each other

    Sent from my SM-A505GN using Tapatalk
    Get the sender to raise a complaint for the item with the cost.
    Then once received by the courier you can put a claim in for the full amount then re order the item again.
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    120w-MIGRO-LED-2X2FT-STARKILLER-RARE-DANKNESS-2

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  5. #3

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    Quote Originally Posted by Bogsmokefarm View Post
    I have bought a light from them and yodel have said it was delivered but I have not received it I'm having a really hard time with there customer service both company's seems there both paring me off on to each other

    Sent from my SM-A505GN using Tapatalk
    Unfortunately Mars Hydro has bullshit service and if you didn't buy on ebay or amazon your gonna have a bitch of a time with them.

    J
    "If science can't be questioned, It's not science anymore"

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  7. #4

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    Quote Originally Posted by KushmanOG View Post
    Get the sender to raise a complaint for the item with the cost.
    Then once received by the courier you can put a claim in for the full amount then re order the item again.
    Cheers KushmanOG seller is saying they can't refund me because the courier said it was signed for strange as I was out at the time also when yodel got back to me when I asked where it was they said base said it was left with across the road and the man acknowledged him lol so ones saying it was signed for at my house when no one was in and my neighbour has nothing for.me.from yodel and I trust them so God knows what's going on

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    Quote Originally Posted by Jingo View Post
    Unfortunately Mars Hydro has bullshit service and if you didn't buy on ebay or amazon your gonna have a bitch of a time with them.

    J
    Bought it on ebay so fingers crossed so trying not to scream at someone also forgot to add it was a auction for a new light I won at 190 the cheapest I have seen is 240 so now I ain't gonna get another one that price

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    If they claim its been signed for and they lied/forged documents then ask for proof with times etc then threaten them with legal action?

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    Also the seller isn't liable as they done their job it's the courier who is liable to reimburse you.

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    Quote Originally Posted by KushmanOG View Post
    Also the seller isn't liable as they done their job it's the courier who is liable to reimburse you.
    This is 100% incorrect as UK consumer law says otherwise.

    Your contract is with the company you bought the goods with, not the courier. It is 100% the companies responsibility to ensure the good got to you and it is up to them to chase the courier, not you. The only situation this doesn't apply is if you've told the company that you want it delivered to a safe place or a neighbor and then it's gone missing from there. Other than that it's 100% seller responsibility by law.

    That said Mars, like Spider are a Chinese based business were English is not the first language so you definitely need to be patient. FWIW my Mars lights have been great once you get them.

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  17. #9

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    Quote Originally Posted by MadJohn View Post
    This is 100% incorrect as UK consumer law says otherwise.

    Your contract is with the company you bought the goods with, not the courier. It is 100% the companies responsibility to ensure the good got to you and it is up to them to chase the courier, not you. The only situation this doesn't apply is if you've told the company that you want it delivered to a safe place or a neighbor and then it's gone missing from there. Other than that it's 100% seller responsibility by law.

    That said Mars, like Spider are a Chinese based business were English is not the first language so you definitely need to be patient. FWIW my Mars lights have been great once you get them.

    MJ
    Not when the courier states its been signed for and delivered.
    I've been through this myself and the courier was laible

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    Quote Originally Posted by KushmanOG View Post
    Not when the courier states its been signed for and delivered.
    I've been through this myself and the courier was laible
    I believe the company or person that shipped the item (paid the shipping company) is the only entity that can file an insurance claim with the courier in both UK and US.
    Regardless...
    Some awesome companies will immediately ship a replacement and then deal with the courier and leave you out of the process unless they need you to affirm in writing that you have checked everywhere possible and have not received the item.

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